Domo arigato, Mr. Roboto (had to). That’s what organizations around the world are saying as we usher in a new era: The era of managed artificial intelligence for business.
Now, in the interest of full disclosure, the era of managed AI doesn’t look like the metallic android world of the movies. What we once imagined as stiff, monotonic machines actually ended up looking like lines of code on a server. But the impact can still be pretty dramatic.
Let’s take a look at the ways managed AI can and will change the way we do business.
How managed AI is being used right now
We’re seeing managed AI being used by businesses in three key areas right now:
- Customer service (Chatbots can offer 24/7 service and answers to customers).
- Robotic process automation (Identifying and solving business bottlenecks and managing what used to be “secretarial” duties).
- Data Analysis (Sorting through vast amounts of information to derive meaning. IBM uses managed AI in this manner to target hot leads and advertise to them).
Emerging “deep learning” technology is rapidly advancing these three areas of managed AI for businesses, and we’ve just scratched the surface. If you’re unfamiliar with that term, deep learning is how artificial intelligence mimics a person’s brain as it identifies patterns and predicts future behavior.
Deep learning has a huge advantage over how humans analyze and predict decision making, because machines can sift through infinitely more data in seconds than a human mind ever could. And with the benefit of being able to process mountains of unrelated, unstructured data at such a breakneck pace, AI can find dynamic patterns that the sharpest human brains might miss.
How we’ll use managed AI in the future
Expect managed AI to do many of the same jobs as today, but far better. As language processing and data analysis technologies develop, it may soon be impossible to distinguish between a chatbot and a real, live representative on the other end of a messaging service.
With a better understanding of habits and behaviors, fraud detection will be another significant benefit of deep learning. This same technology will, naturally, help businesses target their advertisements to ideal customers to maximize ROI.
Get ready for the future — Because it’s coming soon
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Find out how you can leverage managed AI
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