Service  Desk

Varay maintains a Service Desk staffed by our professional and experienced systems support team. Varay’s Service Desk utilizes technologies that enable us to provide support remotely or on-site. Remote support allows us to respond more quickly and often solve any software related issue without creating unnecessary expense by visiting the client location. We will make visits to the client location to provide on-site service as required by the nature of the issue or upon client request. Hardware issues typically require a support technician to physically visit the client site.

Our Service Desk team offers end-user to administrator escalated support and maintains a database of detailed records of all support issues in an industry-standard Service Desk application. Our software allows us to be proactive in the identification of potential problems, ultimately reducing the issues encountered by the client.